Share an unexpected surprise in the last week of May. In March, a consulting client sent an inquiry requesting a simple price for the size of alumina ceramic tubes. We provide customers with complete quotations in a timely manner.
About a week later, the customer replied and asked some questions about the product's energy efficiency. At this point, we believe that the client will definitely reach a deal because they have already communicated in detail. But after sending emails later, the customer no longer received any messages, and we are reflecting on the reasons why the customer did not continue to reply.
At the end of the month, when the company held a review meeting, we also shared the situation of the client with our colleagues and jointly analyzed and studied the follow-up actions. We didn't receive a response from the client throughout April.
I have been working normally since May, but one day I suddenly received an email from this client. He told us to confirm the status of the previous order and prepare for payment.
At that time, we were really surprised. After confirming the order with the customer, we also asked if they had received the follow-up message we sent later. The customer said they had seen it, but he never replied because he was also conducting price and product comparisons and investigating our factory.
Thank you to the customer for over a month of investigation and discussion, and we have finally signed a customized processing contract. We will repay your trust with high-level technology and look forward to establishing a long-term cooperative relationship with your company.
